Patricia Rodriguez
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Activity overview
Latest activity by Patricia Rodriguez-
Patricia Rodriguez created an article,
Bernese Mountain Dog
The Bernese Mountain Dog (German: Berner Sennenhund) is a large dog breed, one of the four breeds of Sennenhund-type dogs from the Swiss Alps. These dogs have roots in the Roman mastiffs. The name ...
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Patricia Rodriguez created an article,
Poddle
The Poodle is a dog breed that comes in three varieties: Standard Poodle, Miniature Poodle, and Toy Poodle. The breed’s origin is disputed: whether it descends from Germany as a type of water dog, ...
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Patricia Rodriguez created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more
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Patricia Rodriguez created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Patricia Rodriguez created an article,
How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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Patricia Rodriguez created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Patricia Rodriguez created an article,
How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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Patricia Rodriguez created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Patricia Rodriguez created a post,
What is the community?
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Patricia Rodriguez created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...